24/7 PrestaShop technical support

Technical support provided to our clients who want to
focus on sales and business development.

The service covers the thirty bees system. Our maintenance contract guarantees you 1 hour reaction time to critical bugs, constant 24/7 monitoring, free updates, backups and unlimited consultations during our work hours.

order

PrestaShop technical support advantages

Up to 1 hour reaction time during our work hours, up to 4 hours during off-time.
Unlimited consultations on how to use PrestaShop during our work hours.
Free core updates.
Reliable and stable e-shop operations that include monitoring.
Security pathes as soon as vulnerabilities are discovered.
Free bug fixes
Free security and performance audits.
Communication and planning using ASANA project management system.
Monthly newsletter with tips-and-tricks

What is included in the audit?

Hardware

Hosting provider is responsible for this part. Server hardware usually is kept at hosting companies which are responsible for electricity, hardware malfunctions, etc. You can choose your hosting provider yourself.

SERVER SOFTWARE MAINTENANCE

This includes preparing and installing the server operating systems, configuring the server itself, server and backup monitoring, services and performance monitoring, updates to server software and libraries. We hire an expert company which takes care of our all server software updates and monitoring.

E-SHOP SOFTWARE MAINTENANCE

We take care of PrestaShop (or thirty bees) technical side by performing updates and security patches. Also, we provide unlimited consultations on how to use the system. We guarantee up to 1 hour reaction time to critical bugs.

THESE PARTS ARE INCLUDED IN OUR 24/7 TECHNICAL SUPPORT CONTRACT