The service covers the thirty bees system. Our maintenance contract guarantees you 1 hour reaction time to critical bugs, constant 24/7 monitoring, free updates, backups and unlimited consultations during our work hours.order
Hosting provider is responsible for this part. Server hardware usually is kept at hosting companies which are responsible for electricity, hardware malfunctions, etc. You can choose your hosting provider yourself.
This includes preparing and installing the server operating systems, configuring the server itself, server and backup monitoring, services and performance monitoring, updates to server software and libraries. We hire an expert company which takes care of our all server software updates and monitoring.
We take care of PrestaShop (or thirty bees) technical side by performing updates and security patches. Also, we provide unlimited consultations on how to use the system. We guarantee up to 1 hour reaction time to critical bugs.
THESE PARTS ARE INCLUDED IN OUR 24/7 TECHNICAL SUPPORT CONTRACT